Frequently asked questions

What do you mean by point optimization?

MilesAhead consists of highly trained and experienced mileage experts. If you have any credit card points, airline miles, or reward points, we can work our magic to use them in the best possible way. We can't always use points depending on where you are traveling or how many you have, but if it is possible—we will know the best ways for you to use them.

What kind of benefits come from working with MilesAhead?

Aside from the great customer service, you will receive 24/7 travel advisor access, exclusive travel benefits, and highly experienced advisors. We want to bring the client experience back to travel, whether it is the booking process or the trip itself. Not only will we give you first-hand recommendations, but we will work until we get you the best personalized trip experience. Some examples of MilesAhead benefits are: breakfast, upgrades upon availability, food and beverage credits, and airport transfers.

Do I get a specific advisor?

When you travel with MilesAhead, you will have access to your personal travel advisor. While the entire team collaborates to personalize your experience, you will have one point of contact to help you through the entire process. 

We call ourselves 'your personal luxury travel concierge'. We are essentially a high-end travel agency that wants to bring the human touch back to travel.

What exactly is MilesAhead?

Our rates range depending on the complexity of your travel plans. Feel free to reach out to any of our advisors for your personalized rate.

How much do your services cost?

MilesAhead's relationship with airlines allow us to have private fares to save you money. You can also expect to be checked-in for your flight, your boarding passes are sent to you,  and we are always on call to help you at a moments notice.

When you book paid airfare, is the price the same as online?